Last Updated: 06/06/2025

 

1. Definitions

    •    “Client” refers to the individual or business engaging lxsid Productions.

    •    “Production” refers to the filming, editing, and delivery of video content.

    •    “Deliverables” means the final video(s) and associated media agreed upon in writing.

    •    “Agreement” means this Terms and Conditions document and any accompanying quote or proposal.

 

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2. Booking and Payment

    •    A 100% deposit is required to confirm all bookings. No work will commence until the payment has been received.

 

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3. Cancellation & Rescheduling

    •    Cancellation more than 14 days before the scheduled shoot: full refund.

    •    Cancellation within 14 days: 25% is non-refundable.

 

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4. Creative Control

    •    lxsid Productions maintains creative direction during production unless otherwise agreed in writing.

    •    The client will be given up to 2 rounds of revisions on the final edit. Additional revisions are billed at $75/hour.

    •    If the client is not satisfied with the final video after the agreed revisions, we will rework it until satisfaction or issue a full refund (see Guarantee section below).

 

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5. Client Responsibilities

    •    The client is responsible for securing locations, permits, and talent releases unless explicitly included in the agreement.

    •    The client agrees to provide timely feedback and all required materials to avoid project delays.

 

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6. Turnaround Time

    •    Typical turnaround is 7–21 business days depending on project scope.

    •    Rush delivery is available upon request for an additional fee.

 

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7. Intellectual Property

    •    All raw footage remains the property of lxsid Productions unless agreed otherwise.

    •    Final deliverables are licensed to the client for unlimited use in perpetuity for the agreed purpose (e.g., web, social, broadcast).

    •    lxsid Productions retains the right to use excerpts for promotional purposes unless the client requests otherwise in writing.

 

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8. Limitation of Liability

    •    lxsid Productions is not liable for damages caused by delays, equipment failure, or force majeure events (e.g., weather, illness).

    •    Our total liability under this agreement shall not exceed the total amount paid by the client.

 

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9. Satisfaction Guarantee

    •    If you are not satisfied with your final video, we will rework it based on your feedback until you are happy—or we will refund your payment in full.

    •    To qualify, you must:

    •    Provide feedback within 7 days of receiving the initial edit.

    •    Allow at least one revision round based on your notes.

    •    Not publish or distribute the final video in any way.

 

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10. Privacy & Confidentiality

    •    Any confidential information shared by the client will be kept private and not disclosed to third parties without consent.

    •    Both parties agree not to make disparaging remarks about each other publicly or professionally.

 

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11. Governing Law

    •    These Terms and Conditions are governed by the laws of New South Wales, Australia.

    •    Any disputes will be handled in the courts of that jurisdiction.

 

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12. Acceptance of Terms

    •    By paying or engaging our services, you agree to these Terms and Conditions.